Golden 1 Credit Union is a non-profit cooperative that aims to deliver financial solutions with value, convenience, and exceptional service to their members. They are looking for someone to demonstrate credit union knowledge, resolve complex issues, provide digital support, handle escalations with minimal guidance, learn and retain a working knowledge or products and services, meet phone efficiency performance standards, demonstrate customer care and concern, demonstrate an understanding of state and federal laws, complete member transactions, identify and report fraudulent activity, update member account information, educate members on products to retain loyalty, de-escalate situations, assist members with mobile banking issues, open sub shares, complete regulatory training, and model company values of reliability, integrity, service excellence, and inclusion. They want someone with effective verbal and written communication skills, an ability to converse with concern and build rapport, an ability to multitask and work independently, an ability to gain product knowledge, an ability to utilize all systems to resolve member issues, an ability to demonstrate good decision-making, an aptitude for learning a variety of computer systems, and an ability to navigate applications and utilize search tools to find information. Bilingual skills in Spanish and English is a plus. The pay rate is $21.50 / hr.