What I did today

Today I learned how to reply in written Customer Service Responses and we practiced using 3CX phone system in receiving and transferring calls scenarios. I’m still trying to remember all the phone button functions.

What I did today

Today we did the daily 15 minutes of typing. Then we worked on role-playing using the telephone Application to practice transferring in several different scenarios. It was great. Then we worked on professional responses to customers for specific situations.