Category Archives: What I Did Today

Today I did some review. I think I am gaining an edge on Excel. The instructors helped to explain some navigation tools. Through review of the independent challenge and an explanation of formulas, I think this is something I can build upon. Afterwards, I did some customer service responses. This was a little challenging but …

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I posted jobs on the CTP job board. I met with Carrie for my weekly check-in. I had the opportunity to work on the ERG Research Project. Some days it’s very easy to find contact information for businesses other days it can take a lot of research just to find an email address. But in …

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Today I started by practicing my typing exercises and hit a personal best of 60 wpm. We then went over the Independent challenge that we did on Monday and practiced the formulas needed for that challenge. After that, we worked on customer service responses and looked at the Rose Bud Thorn end-of-the-month exercise.

Today we worked on Written Customer Service Responses. We went over the challenge results that we had the other day. I learned yet more about how to fill out a spreadsheet the same as the example and how to use the formulas. I learned how to use Ctrl to highlight several cells and use a …

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I finally started understanding spreadsheets. I did all of todays assignments, hopefully they were satisfactory.

Today I got to learn more about formulas on google sheets. I also got to work on written responses.

Today, We went over independent challenges using Google Docs, especially Sheets. Using the example of how to apply formulas to reinforced and apply what I’ve learned.

I typed 34 w.p.m.. Did the telephone 2-person practice scenarios with Jose and 3-person scenarios with David and Glenn. I worked on creating and leaving voicemail messages for callers who called in. At the end of the Day, I practiced message-taking skills by listening to the caller who left a message on an answering machine …

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Today was a busy day. Individually, we had meetings to check up on how we are doing in the CTP Pro Classes. Then we were role-playing using the 3CX phone to use warm, and cold transfers and how to use our phone etiquette. Then we were working on Message Taking Practice.

Today, I learned how to craft effective written Customer Service Responses. We also practiced using the 3CX phone system, focusing on receiving and transferring calls. I’m still working on memorizing all the phone button functions.