Category Archives: What I Did Today

Today was my first day back after a break to process my re-boarding for my next 100 hours. I expect to get new tasks to start on as early as next week, but in the meantime I am more or less able to pick up right where I left off. I’m going to try and …

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Today, there was a full plate of subjects covered, to name a few, Leaving a message and phone script for various functions of customer service interactions over the phone or virtual. It was a good day of discovery overall.

Today I got a chance to explore 3CX during a roleplay. I learned how to transfer calls, put people on hold, and leave direct messages. I also practiced leaving voicemails. It’s definitely an interesting tool with a lot of useful features!

Today I started with the monkey type. Then I did the challenge. I did not have time to do CX3 phone system project.

I had a rough start today, but I feel I really recovered! I started out with some job postings for the students (including a few provided by Carrie), and then transitioned to the ERG Outreach project. I’ve figured out a lot of tricks for finding contact emails from companies that don’t want to give them, …

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I finished my portfolio sound for my Slide presentation…we also did phone handling with transfers.

Today, I started with 15 minutes of typing practice on MonkeyType to enhance my speed and accuracy. Next, I worked on a “leaving a message” exercise, drafting scripts for various phone scenarios such as a call-off message and responding to customer complaints. Afterward, I had a brief discussion with Jose about the Independent Challenge. I …

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Practiced with the 3cx phone system.

What a day!! We created a login for the 3CX phone system and worked on the “Independent Challenge” task which was just that challenging…wow, and turned in overdue assignments.

Today was all about self-learning in sheets. Didn’t know how to sum columns or add borders before, but figured it out on my own! Also logged into 3CX for the first time, it’s a phone system we use for calls and communication.