Today we learned to apply customer service skills. The first exercise simulated answering customer calls and to learn to use the telephone hold buttons. We took turns in being either the customer or call center agent. We also watched the Customer Service Counts video showing different scenarios that one might encounter in dealing with customers. …
Category Archives: What I Did Today
What I Learned Today
I have a new way of looking at a router thanks to Alex. I understand the concept of public and private ips but I always looked at it as network facing and internet facing. Viewing them as separate halves I think is more fitting like 2 sides of a coin. It tends to remind you …
What I did Today
Although I created bootable pen drives before this was the first time I knew about Easy2Boot. I was quite impressed with what it can do. One can run a lot of diagnosing tools, OS, utilities, etc. off a single USB (with a working menu nonetheless.) I downloaded the Easy2Boot tool and Ultimate Boot CD iso. …
What I did Today
The first hardware assignment is setting up a wireless router. I picked a Linksys WRT54G to work on. First, I had to reset the router. I found the reset procedure in the manufacturers site. An ethernet cable connected the router and the computer. Using the default user and password settings, I logged in the router …
What I did today
I taught the CTT class. 2 students listened to the class overview. The rest of the students worked on the hardware rest lab. It was interesting to see what sorts of problems ran into and how the overcome the problems. Seemed like people had fun. All-in-all a successful and fun day.
What I did today
Today we reviewed how to use password vaults. I installed the Chome extension for LastPass. Since I also worked on the hardware reset labs and needed to create a new administrative password I stored these account credentials in LastPass so I did not need to remember the complex passwords I used. It was hard to …
What, I learned today?
I read up on the parts inside the computer case and heard a lecture describing the differences between processors over the past few years.