Category Archives: What I Did Today

Today, there was a full plate of subjects covered, to name a few, Leaving a message and phone script for various functions of customer service interactions over the phone or virtual. It was a good day of discovery overall.

Today I got a chance to explore 3CX during a roleplay. I learned how to transfer calls, put people on hold, and leave direct messages. I also practiced leaving voicemails. It’s definitely an interesting tool with a lot of useful features!

Today I started with the monkey type. Then I did the challenge. I did not have time to do CX3 phone system project.

I had a rough start today, but I feel I really recovered! I started out with some job postings for the students (including a few provided by Carrie), and then transitioned to the ERG Outreach project. I’ve figured out a lot of tricks for finding contact emails from companies that don’t want to give them, …

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I finished my portfolio sound for my Slide presentation…we also did phone handling with transfers.

Today, I started with 15 minutes of typing practice on MonkeyType to enhance my speed and accuracy. Next, I worked on a “leaving a message” exercise, drafting scripts for various phone scenarios such as a call-off message and responding to customer complaints. Afterward, I had a brief discussion with Jose about the Independent Challenge. I …

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Practiced with the 3cx phone system.

What a day!! We created a login for the 3CX phone system and worked on the “Independent Challenge” task which was just that challenging…wow, and turned in overdue assignments.

Today was all about self-learning in sheets. Didn’t know how to sum columns or add borders before, but figured it out on my own! Also logged into 3CX for the first time, it’s a phone system we use for calls and communication.

Uh today was odd. Worked on the Independent V2 Challenge. Was not able to finish everything and also didn’t understand formulas and variables. Something for myself to practice and keep in mind. Was introduced to 3CX phone system. Still learning how to work with it. 11.18.24