Category Archives: What I Did Today

Today I got to learn more about formulas on google sheets. I also got to work on written responses.

Today, We went over independent challenges using Google Docs, especially Sheets. Using the example of how to apply formulas to reinforced and apply what I’ve learned.

I typed 34 w.p.m.. Did the telephone 2-person practice scenarios with Jose and 3-person scenarios with David and Glenn. I worked on creating and leaving voicemail messages for callers who called in. At the end of the Day, I practiced message-taking skills by listening to the caller who left a message on an answering machine …

Continue reading “8/27/24 What I Did Today”

Today was a busy day. Individually, we had meetings to check up on how we are doing in the CTP Pro Classes. Then we were role-playing using the 3CX phone to use warm, and cold transfers and how to use our phone etiquette. Then we were working on Message Taking Practice.

Today, I learned how to craft effective written Customer Service Responses. We also practiced using the 3CX phone system, focusing on receiving and transferring calls. I’m still working on memorizing all the phone button functions.

Today I did some more practice with 3cx. I also did my core check in. Towards the end I answered some message questions. Looks like we did some practice thinking on our feet. In conclusion, I feel like today was productive.

I checked in with Devin and Carrie. I did my assignments and enjoyed my day. The phone practice made time fly by.

I added many great job fairs, jobs, and career events on the CTP job board. I also added a few good songs to the CTP Event Playlist. I had an opportunity to work on the ERG Research Project as well. I have learned many different and new skills with each project. My skills list has …

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Today I got to check-in with Devin and Carrie. I got to practice warm transfer calls. I also got to practice writing down messages.

I reviewed the CX3 system and how to do the transfers. I did the independent challenge. Had trouble with the spreadsheet. Took me the whole time just to set up the spreadsheet!