Bilingual (Spanish) Customer Call Center Representative (Full-Time, On-Site, West Sacramento)

Image Specialty Partners builds relationships with doctors to help their specialty dental practices. They are looking for someone who is bilingual in Spanish and English to work in their call center as a Customer Service Representative. The responsibilities include managing and directing incoming calls to the appropriate departments, providing exceptional customer service by addressing inquiries relating to treatments and services, engaging with patients empathetically, ensuring their concerns are understood, maintaining accurate records of customer interactions, and regularly following up on patient referrals. They want a candidate who has prior experience in customer service, familiarity with Google Suite and MS Office, excellent written and verbal communication skills, fluent both reading and writing in Spanish and English, and punctuality and reliability. The pay rate is $18 – $22 / hr.

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