Image Specialty Partners is focused on supporting and empowering doctors so they can achieve their personal and professional goals. They are looking for someone who is bilingual in Spanish and English to manage incoming calls efficiently, direct inquiries, provide exceptional customer service, address inquiries related to treatments, services, and insurance, engage with patients empathetically and professionally, maintain accurate records of customer information and interactions, and regularly follow up on new patient referrals through outbound calls. They want someone who is fluent in Spanish, and can read, write, and comprehend, has familiarity with software applications including Google Suite and MS Office, has the ability to listen and empathize with patient needs and concerns, has excellent customer-facing verbal and written communication skills, and is sincere and accommodating, with a preference for high-quality work through established processes and procedures. The pay rate is $18.50 – $21.00 / hr.