Author Archives: Theresa PRO

Today, I learned about additional employment websites, worked on my job log, and practiced answering interview questions. It was a productive day!

Today, there was a full plate of subjects covered, to name a few, Leaving a message and phone script for various functions of customer service interactions over the phone or virtual. It was a good day of discovery overall.

What a day!! We created a login for the 3CX phone system and worked on the “Independent Challenge” task which was just that challenging…wow, and turned in overdue assignments.

Today, we reviewed a training on Sexual Harassment and conduct, and how to maintain a harassment-free work environment. A great great reminder and another informative day in class!

Today, we worked on the BerkMart Flyer Project. I was also re-introduced to Grain the notes-taken program that creates transcripts to review. Overall, it was an informative day.

We focused on interview questions and answers, resume cleanup, also learning about Merchanic’s history, and prep work for the mock interview coming up next week.

Today’s class we became acquainted with setting up Zoom meetings and inviting one another. There is something new to learn daily, which keeps the class interesting and challenging.

Today, consisted of catching up on incomplete assignments and I am thankful for the opportunity to do so!

I survived the”Salesforce CRM Introduction” training today, and that says a lot! However, it is a very informative website that will provide the necessary training tools to advance a career within their organization, if interested.

I learned quite a bit and realized there are many students in this class who have a vast amount of knowledge they can teach and show me. Its exciting!!