Author Archives: Alex AWEX

Today we worked on our LinkedIn profiles. I have had one for a while but I definitely need to spend some more time updating the small details and linking my newly acquired skills and education.

Today we wrapped up our girl scout cookie google sheets project. I finished mine fairly early so I continued working on my skillsoft modules in preparation for taking the CompTIA A+ exam!

Today we reviewed some google sheets information and got started on an exercise using basic formulas. It took some head scratching for me to get started but after I decided how to lay out the spreadsheet I made pretty good progress!

Today we reviewed and reinforced our Google Docs skills. Editing the two assignment documents was good practice and a reminder not to get complacent with how we present ourselves professionally through our business communications.

Today was the first day of a new month so we had new people join the program and we reviewed the orientation material. After that I started to work on my monthly evaluation email, and a Skillsoft module for the weekly requirement. It was a pretty slow day but sometimes you need an easy one …

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Today we worked on our professional documents and interview practice. I am getting more comfortable with my “storytelling” answers but still need to work on my pacing and not saying Um to fill gaps.

Today we roleplayed customers and employees in various situations. I still feel nervous at times answering a customer phone so I’m glad to get as much practice as possible. I also got to share about Lenovo and iFixit teaming up for the newest laptops, consumer repairs are something I feel strongly about and support as …

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Today we did more work with 3CX and also responding to various customer feedbacks and questions. I utilized both ChatGPT and CoPilot to assist writing responses, it was good practice to both come up with responses to customer feedback and use available tools to refine my responses.

Today we practiced using the 3CX phone system. It was nice to loosen up and follow a script because I have been very nervous in the past when answering phones. We also reviewed taking down important information from voicemails in order to deliver accurate messages.

Today we did an independent challenge. It was nice to reinforce my skills in google docs and sheets, I had to take a few minutes to refresh my formula skills. I also took some time to watch a Skillsoft module on networking.