Author Archives: Anna PRO

Today I got to work on my resume. I also got to do a little research on Delta Dental, which is good because we will be doing mock interviews with them. We also practiced our interview questions and answers.

Today I got a refresher on google sheets. I took notes on the formulas. I also got a refresher on how to merge letters with google sheets. I typed 70 WPM 100% accuracy.

Today I got to finish up my POW slides. I also had time to practice my 3 minute typing. I go to finish my accountablility assignment.

Today I typed 69 WPM with a 99% accuracy. I also got to work on POW slides.

Today I got a refresher of what we have learned. I also got to finish my skillsoft assignment.

Today we got to practice angry customer/ manager scenerios. I did my 3 minute typing test and I did 51 WPM. I also got to see my classmates graduate from CTP.

Today I got to practice more on how to use the 3CX app, I feel like I’m getting better at transfering calls. I also got to work on proffesional responses to customers. Today I typed 68 WPM, practicing my typing is making my WPM go up little by little.

Today I got to practice making phone calls. I got to practice putting people on hold and transferring the calls. I also got to setup my singnature in my professional email, and practice writing professional emails.

Today I worked on a challenge and I got a better score than I thought I would. I still need to work more on my formulas on google sheets.

Today I got to take a sexual harassment training. I also got to practice some interview questions with my classmates.