Author Archives: Mikayla CTT

Today, we created a CX3 account for future scenarios. We edited a document using multiple different Google Doc tools. In addition to, working with Google Sheets to create a spreadsheet. Plus, you needed to use two formulas for the total sections in the spreadsheet.

I reviewed my resume and LinkedIn profile to update the information further. One of the tools I used to improve my resume was Chat GTP. Chat GTP is a good resource to have. We also had brief mock interviews with the instructor.

We were practicing our customer service skills today. By practicing being a cashier and acustomer at BerkMart we expanded our customer service skills. While you are practicing, you can gain new skills and refresh your knowledge.

I learned how to use BerkMart WordPress and how to create my WordPress Bio. While I was navigating WordPress, I found the photo icon and many other options were hidden behind a plus symbol. We also learned how to schedule an email. You can schedule an email for later that day, a few days later, or even several months away.

I updated and learned some skills that can help improve my resume and cover letter.

I learned how the Pro Customer Service and Admin Training works. Researched information about museums and created a spreadsheet (google sheet). The spreadsheet contained all the information collected.

I learned how to install multiple different kinds of remote connectivity software. Some of the software had complications connecting and worked through it.

Today’s learning journey was filled with the process of setting up a Windows 10 virtual machine (VM) on a remote computer. There were multiple steps and configurations throughout the process. Ultimately, achieving a fully functional Windows 10 VM on a remote desktop.

I learned about a few volunteer websites. The volunteer positions could be in-person or fully remote. I also talked to Carrie today.

I learned how to navigate the Virtual Manager a little more today when I was looking for specific categories. I also learned that the Virtual Manager will work without specific categories.