I typed 34 w.p.m.. Did the telephone 2-person practice scenarios with Jose and 3-person scenarios with David and Glenn. I worked on creating and leaving voicemail messages for callers who called in. At the end of the Day, I practiced message-taking skills by listening to the caller who left a message on an answering machine …
Author Archives: Mark PRO
8/26/24 What I Did Today
I reviewed the CX3 system and how to do the transfers. I did the independent challenge. Had trouble with the spreadsheet. Took me the whole time just to set up the spreadsheet!
8/23/24 What I Did Today I worked on my linked in profile and practiced with interview questions. I did not have to rely on notes as I did in the past to answer the questions. I seem to be more self-condient, Carrie provided me with a good answer for what my weaknesses are.
8/22/24 What I Did Today
I typed 37 W.P.M. I was happy with my outcome. I worked on and completed the Berk Mart Flyer. It seemed my creativity flowed more naturally with this assignment than the flyer I did for POW. As I was doing it I could more clearly envision what it was to look like. It was like …
8/21/2024
I had two mock interviews with David and Evelyn from Mechanics Bank. My interview with Evelyn went very well. My interview with David was considered by him to be excellent. The only notable constructive criticism is when Evelyn asked me where I saw myself three years from now. I told her it would be in …
8/20/24 What I Did Today
I typed 38 W.P.M.. I did the Bert Mart online customer service lab experience. I watched a great video on how to deal with irate customers. I learned the 3-way technique, to transfer the problem, time out, and draw a line. I learned how important it is to de-escalate any intense emotional reactions either as …
8/19/24 What I Did Today
I typed 37 w.p.m. I registered with Word Press and sent an email showing reminder for the accountability assignment for Thursday. I took the Salesforce test a third time on creating contacts and creating and formatting e-mails. I received a 75%. Up from 63%. I wrote down the answers so I could have a more …
8/16/24 What I Did Today
I worked on improving some of my answers to the mock interview questions. I could not anticipate the question fast enough regarding how do I prioritize my work. I was stumbling all over the place looking for the answer. Just saying that which has greater importance I focus on first was not enough. I needed …
8/15/24 What I Did Today
After Marc suggested I just try three minutes for my typing exercise instead of 4-5 minutes I was able to get back to a better typing score which is 35 WPM. I completed my Art Museum elective and sent an e-mail in which I reflected on the difficulty of the project. I watched videos of …
8/14/24 What I Did Today
I had another disappointing beginning. I typed 27 W.P.M. I am not even keeping up with my average of 30 W.P.M. I am so afraid of making a mistake that will slow me down that I will glance over at my key to make sure I am hitting the right key. But then that only …