Author Archives: Gwen PRO

Today we went over the details of the Berkmart slide show before we started the project. There was some discussion and suggestions about the project as we worked on it. I just completed my project and the class is ending for today.

Today I started with typing practice. After that we learned different ways formulas can be affected in google sheets. We also learned how to select specific rows and columns and create a new sheet that only contains the specific content needed.

Today we reviewed google sheets, sticky notes, bookmarks. We also went over the Berkmart Event Project assignment and we had individual screenshares to answer questions and Marc did a formula demonstration.

Today we had orientation for Pro customer service, reviewed and worked on this weeks accountability and monthly pro participant email assignments, submitted this weeks Skillsoft assignment, and set reminders for all assignments in my calendar.

Today I looked for volunteer options on a website, and worked on my resume and Q&A.

Today we worked on Customer service role-play situations, the rose, bud, and thorn assignment, and a portfolio presentation from our graduating students. Congratulations to Luz and Abdul!

Today I worked written responses to customer emails, and managing phone calls.

Today I worked on an assignment doing written customer responses. We also had a review on the independent challenge and watched a video on professional phone responses.

Today I did customer service phone scripts and an independent challenge.

Today I worked on searching different job search sights and interview Q&A.