Author Archives: Glenn CTT

Today, we initiated a new osTicket titled “Computer Hardware and BIOS Exploration.”

Today, we had a group discussion about Workplace Attitude. We emphasized the importance of maintaining good communication with employers to protect one’s employment. Additionally, I am working on refining my LinkedIn profile.

Today, I completed my Power of Wellness (POW) Google Slides project, emphasizing the importance of maintaining a consistent design layout. I find it challenging to come up with creative ideas on the spot.

Today, We started a Google Slides presentation to show to corporate clients who would like to provide their employees with a POW Membership as part of their employment package. I feel good doing more practice on Google Slides.

Today, we had orientation for a new participant and practiced where to find our keyboard shortcut. I am still working on my monthly email evaluation.

Today, I completed online training on sexual harassment and earned the certification. We further polished our resumes and concluded the class with mock Q&A interview practice.

Today, I presented my tech article about the new Google AI search engine and lastly, we watched graduation on Zoom.

Today, we focused on further refining our skills with the basic functions of the phone, including handling calls, and practiced writing professional email responses. I feel that more group practice would be beneficial for me.

Today, We practiced basic phone skills like answering and making calls with the customers. Following the script is very helpful but I realized I need more practice to make me more comfortable and make me sound natural.

Today, We learned formatting on Google Docs and Sheets. We were challenged to create documents and spreadsheets according to instructions. It is important to remember all functions for formatting.