Today we did, “POW Written Customer Service Responses”. When I came back to class we did “PRO Managing Phone Calls POW!” It seemed like today went really fast. We went through each scenario and did not rotate, so I think next time we will rotate to ensure that everyone gets to be a caller.
Author Archives: Gaby CTT
what I did TODAY
WHAT i DID today WAS work ON MicroSIP. FIRST i WORKED with ONE student, DOING example CALLS, then TWO other STUDENTS; ROLEPLAYING different SENARIOS and ROTATING roles AS employee, CALLER, or MANAGER. being A new SYSTEM there WERE a FEW issues LEADING to US not TRANSFERING calls DIRECTLY to VOICEMAIL.
What I did today…
Was in class with Marc and Mike. We tested our MicroSip extensions. Made a call to most of my classmates, besides the one that doesn’t have his setup yet. Did my first Independent Challenge using Sheets. Was challenging but got through it. Hope that I didn’t goof more than the one I know I did. …
What I did today…
We went over mock interviews from yesterday. We tried to log into LinkedIn after watching a video on it. I have an account but had difficulty logging in, as it was forcing me in a circle between verification and “Persona”. I will try again in the beginning of next week. We ended with challenging interview …
What I did TodayESTERDAY…
I did my first mock interview. First one ran smoothly. I worked in Chico and had to login to class from Barnes & Noble… Who don’t provide power outlets; so my laptop died before I got all my feedback from my 2nd mock interview. Besides that, yesterday ran smoothly as it could have. Learning from …
WHaT i DiD ToDaY…!!
We presented our tech posts and we discussed my topic of Hawk-Eye being introduced into MBL, I loved the feedback and conversation it invited. Had a mandatory meeting that cut into class significantly so will be doing my lab on Saturday since I really need to catch up on learning how to do this current …
What DID I do today?
Today we went over the same project and I was completely confused. I got confused with my logins and passwords and couldn’t get into my Remote Desktop. Now I’m trying to figure out how to get my VM running with AcronisBootableMedia.iso, but I guess it will be a task for tomorrow… Stay Tuned?
¿¡What I did today!?
Today we started a new ticket on Drive Imaging. We set up our MicroSIP accounts for next week
What I did TODAY
************************************************************************I overlooked that I had class on Friday. We researched Blue Shield. Went over ************************************************************************iinterview questions and it made me realize more that I’m on the right path. I ************************************************************************enjoyed the mock group interview VERY MUCH. ************************************************************************Couldn’t put color on my, “What I did today to decided to decorate it with ……… ……………………………………….*A*S*T*E*R*I*S*K*S* ************************************************************************
WHaT i Did ToDaY
Today I presented my first tech article (posted on Slack) on the Kawasaki hydrogen-powered robot horse. I will be looking for non-CGI videos, as we were all intrigued. We had a guest speaker Rollee, who was a CTP Graduate. He networked & learning with his clientele, which I thought was a creative way to “learn …