What I did today

Today we setup 3CX phone app to practice our customer service skills. We learned how to use the phone app and what each button did on the app. We did mock phone calls to practice using the phone app. We did Independent challenges to test our ability in using Google Docs and Google Slides.

What I did today

Today we learned what a VPN is and useful ways to utilized it. We continued working on the Remote Connectivity Lab. We learned how to install and use TeamViewer, AnyDesk, and TightVNC. We learned the features of each remote connectivity product, how much each product cost, and pros and cons of each product.