Today the CTT students spent the day with Jacob and the PRO. We had an interesting session where we practiced saying no to a customer in a polite way and sort of hold our ground to the company policy. The objective is to deny the customer request and offering alternatives and not just turning them down. Each one in the PRO and CTT class got their turn to play this role in fromt of the class. Next we watched a Ted Talk titled Realities of Memorable Service by Alex Cabanas that emphasized that is easy to go the extra mile because the bar is so low.
The last hour was reserved to finish the CTT Robot Coding Assignment.