Listed skills are: Communication skills, financial services and customer service.
As a Contact Center MSR II, responsibilities include resolving complex member issues and escalations with minimal supervision while demonstrating a strong understanding of credit union products, digital services, and compliance requirements. The role requires high efficiency in a fast-paced call center environment, including de-escalating situations, updating account information accurately, identifying and reporting fraud, and assisting members with online and mobile banking. This position emphasizes strong communication, critical thinking, product knowledge, and adherence to regulatory standards, while also promoting member loyalty and modeling core values like Integrity, Reliability, Service Excellence, and Inclusion.
Listed pay is $21.50 an hour
Link:
https://www.indeed.com/viewjob?jk=eb43820b6e51ab20&from=shareddesktop_copy