Total Quality is devoted to providing the best hiring experience that exceeds expectations at every level of their clients’ organizations. They are looking for someone to provide world-class customer support through all member support channels, identify opportunities to deeper the member relationship by promoting and educating members about new products and services, follow-up on member inquiries, follows proper policies and procedures when handling different topics, properly identifies and resolves issues using multiple software applications, participates in ongoing training programs, and maintains working knowledge of products and services. They want someone who is passionate about helping people, is able to learn quickly and acquire the knowledge to assist members accurately, is detail-oriented with above-average active listening skills, is proficient in MS Office products such as Word, Excel, and Outlook, has strong interpersonal skills, has strong written and verbal communication skills, is able to interact with diverse groups of people, is able to work in a fast-paced, team-oriented environment, is able to prioritize tasks, and is able to navigate multiple interdependent systems and tools. The pay rate is $19.00 – $23.38 / hr.