Customer Service Associate (Full-Time, Hybrid, Santa Rosa)

BUFF is a global leader in high-quality gear for outdoor enthusiasts. They are looking for a customer service associate to be the first point of contact for customer inquiries, provide professional and timely responses, respond via phone and digital channels, troubleshoot and resolve customer issues, process and manage customer orders, activate new dealer accounts, assist with administrative tasks, utilize company systems to enter data, communicate product offerings to customers, and work collaboratively with internal teams including sales. They want someone who has customer service experience, has strong communication and problem-solving skills, has proficiency in Microsoft Excel and experience with customer service platforms, has the ability to manage tasks in a fast-paced environment, maintains attention to detail, and is a team player with a positive and proactive approach. The salary range is $55,000 – $60,000 / yr.

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