Azazie is a suit and dress retail and wholesale company that believes that everyone deserves to have the dress of their dreams regardless of their size or budget. They are looking for someone to monitor and de-escalate situations involving unhappy customers, providing solutions in a timely manner, respond efficiently and accurately to customers through showing care and concern, navigate knowledge based platforms and software, and implement utilizing software, databases, and tools appropriately to provide exceptional customer service within the DTC industry. They want someone who has a strong attention to detail, is analytical, has the ability to manage multiple channels of communication, can manage tickets and customer conversations, is a team player, takes initiative, is adaptable to a fast-paced dynamic work environment, has aptitude in maintaining comprehensive knowledge of policies and procedures, has a positive attitude with a desire to learn and share ideas collaboratively, is a clear and concise communicator, can build lasting customer relationships, has excellent time management skills, and has strong interpersonal skills and tech skills. They prefer bilingual candidates in Spanish, Mandarin, or French. The pay rate is $21 / hr.