Full-time remote position supporting Nutrafol’s growing customer base. They are looking for a proactive and empathetic individual to join the team and enhance the overall customer experience. Responsibilities include answering customer inquiries, managing escalations, assisting with website navigation, and becoming an expert on Nutrafol’s products. The role requires 1-3 years of customer experience, preferably in e-commerce or startup environments, proficiency with tools like ZenDesk and Salesforce, and excellent communication skills. Bilingual in English/Spanish is a plus. The role offers a salary of $50,000 – $55,000 USD along with a comprehensive benefits package, including medical, dental, and vision coverage, 401K with a 50% match, flexible PTO, and more.
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