Customer Success Advocate, Cash App Lending Remote

$20 to $30 per hour.

You Have

  • 1+ years of professional experience with either a financial institution or payment provider preferred
  • Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
  • Experience in direct customer or client-facing roles
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
  • Comfort with ambiguity and resilient when facing rapid change
  • Excellent organizational and time-management skills
  • A desire to help people and improve the customer experience
  • A passion for Cash App and customers engaging with our platform
  • The ability to multi-task by navigating systems applications while driving resolutions with customers by phone support
  • An ability to work weekends as part of a rotating schedule; working-hours flexibility
  • An ability to work public holidays as needed

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