Company: Fedex
The role involves handling customer needs, processing freight documentation, and performing various administrative and customer service tasks to ensure the smooth operation of the service center. Key responsibilities include managing files, answering phones, verifying documentation, and assisting customers with shipment inquiries, billing issues, and special requests. Additionally, the role requires entering freight shipment details, scheduling pickups and deliveries, and supporting city operations. Communication with other departments, reconciling payments, and ensuring compliance with regulations are also part of the duties.