Company: Energy Solutions – USA
Here is an in person helpdesk technician in Oakland California on Indeed. Be the first point of contact for issues regarding equipment, software, and other IT requests. Provide basic troubleshooting for local and remote employees. Respond to service desk tickets and provide solutions for reported customer problems. Escalate higher-level requests to more senior members of the IT department as appropriate. Help with internal office moves and buildouts. Support printer/scanner setup and troubleshoot printing/scanning issues. Log and track issues using company ticketing system, and maintain history records and related problem documentation. Keep peers / manager informed of trends and any significant problems or delays. Keep customers updated on status of reported problems or projects. Demonstrate flexibility and adaptability in work schedule to work some evenings and weekends for special projects. Assist in AV setups as needed for meetings.
The pay is anywhere between $24-$32 an hour (40 hour work week)