Here is an remote Helpdesk position on Indeed. Employee onboarding and offboarding, including hardware (laptop, accessories, mobile devices, etc.) and software, account provisioning, shipping, and receiving equipment. Assist with administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware. Administration of corporate applications, including M365, RingCentral, Jira, website, domains. Asset management of workstations, tablets, and smartphones. Detect, diagnose, and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications. Provide support using remote diagnostics and access tools to internal and offsite employees. Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements. Provide efficient and accurate service while meeting strict deadlines. Some work will need to be accomplished within a short span of time.
The pay is anywhere between $25.61- $30 an hour (40 hour work week)