The IT Support Technician I is a full-time position focused on providing technical support, maintaining systems, and ensuring data security for clients. Key responsibilities include troubleshooting hardware, software, and peripherals, with an emphasis on customer service and effective communication. The ideal candidate should be adaptable, proactive, and able to work well under pressure in a fast-paced environment, while being eager to learn and take on new tasks.
These are some of the responsibilities of this job.
- Provide technical support to clients via phone, email, and in-person when needed (on-site)
- Install and configure computer hardware, software, and peripheral devices
- Troubleshoot hardware and software issues, including printers and scanners