Today, I started with 15 minutes of typing practice on MonkeyType to enhance my speed and accuracy. Next, I worked on a “leaving a message” exercise, drafting scripts for various phone scenarios such as a call-off message and responding to customer complaints. Afterward, I had a brief discussion with Jose about the Independent Challenge. I practiced BerkMart phone scripts to finish the day while becoming more familiar with the 3CX phone system. Finally, I completed an End-of-Month Reflection using the Rose, Bud, and Thorn exercise to evaluate my progress and identify growth opportunities.