The Technical Support role assists the management team by troubleshooting complex issues, consulting on service reports and invoices, communicating project updates, and handling ad hoc assignments as needed.
These are some of the responsibilities you will have on the job
- Troubleshoots service issues with third party and field technicians.
- Conducts root cause analysis to identify and resolve technical issues in a timely manner on escalated machines.
- Reviews and analyzes machine service history and provide machine service reports, especially on escalated machines.
- Collaborates with Technical Support Management and the Product department on troubleshooting more complex scenarios, especially in case of emergency service cases.