Summary, As an IT Service Desk Associate at Frank, Rimerman + Co LLP, you will provide friendly support to users facing computer issues. Your mission is to resolve tech problems efficiently while escalating complex issues as needed, all while maintaining the firm’s high service standards and ensuring client satisfaction.
These are some of the skills you will need for the job
- Provide top-tier technical support to C-Suite Executives, VIPs, and end-users, ensuring courteous and professional service.
- Troubleshoot and resolve hardware and software issues, utilizing remote support tools as needed.
- Log, manage, and escalate incidents and service requests, maintaining detailed records for future reference.