Service Desk Analyst (San Francisco, CA)

Company: Amerit Consulting

Link: https://www.dice.com/job-detail/cc8e1088-275b-4f33-b5e5-ddeda5e9f695?searchlink=search%2F%3Fq%3DIT%2520Helpdesk%26location%3DCalifornia%2C%2520USA%26latitude%3D36.778261%26longitude%3D-119.4179324%26countryCode%3DUS%26locationPrecision%3DState%26adminDistrictCode%3DCA%26radius%3D30%26radiusUnit%3Dmi%26page%3D1%26pageSize%3D20%26language%3Den&searchId=9823b006-5571-4cdc-97c3-32ee508277bd

Here is an in person Service Desk position in San Francisco on Dice. Perform analysis on Service Desk issues and failure to meet SLAs or customer satisfaction and conceptually understand reasons behind team failures/successes to contribute to a plan to increase efficiencies. Assist in listening to customer concerns and working proactively with management, other team members, and IT departmental groups to devise solutions. Gather technical application information and prepare IT email communications; ability to translate application and technical jargon into customer-friendly communications. Manage customer relations in performing each event or problem tracking serve as a possible internal escalation point for junior level staff with customer dissatisfaction issues. Act in a mentorship role with more junior staff, including acting in various Level II functions, assist with training, providing peer mentorship, and other leadership roles within the Service Desk.

The pay is anywhere between: $30-$33 an hour (40 hour week)