Company: ES Management Group Inc
Link: https://www.indeed.com/jobs?q=helpdesk+it&l=california&from=searchOnDesktopSerp&vjk=ed6291205703076b
Here is an in person IT support position in Ontario California on Indeed. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Respond to customer queries by phone and email. Create step-by-step training material with screenshots for clients. Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware. Document internal procedures. Maintain daily performance of computer systems. Ask educated questions and listen to customers to determine root cause of issues. Work through the problem-solving process with customers, empowering them to do the same in the future. Run diagnostic problems to resolve problems. Clean up computers. Train incoming staff on company equipment. Report significant and recurring issues to the tier-2 support team. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting.
The pay is anywhere between: $23- $28 an hour (40 hour week)