Summary, The Help Desk Technician I will provide technical support, multitask, and collaborate with the team to deliver excellent customer service. Strong interpersonal skills are necessary. The company values diversity and fosters an inclusive environment where employees can be their authentic selves.
This is what I believe you will need for the job
- Address and resolve incidents and requests via a ticketing system. And ensures the end-to-end customer experience and single-point-of-contact.
- Helps answer the Help Desk hotline and serves as the liaison between employees and the IT department to resolve issues.
- Resolves issues regarding the use of computer hardware and software. Works with members of the Help Desk team on projects and initiatives as needed.