Company: Intratem
Link: https://www.indeed.com/jobs?q=helpdesk+it&l=California&from=searchOnDesktopSerp&vjk=fe83ae9642304546
Here is an in person Technical Support position in Los Angeles California on Indeed. The Wireless Device Support Specialist provides mobility helpdesk services and assists our client and internal teams with setup, configuration and troubleshooting of mobile device hardware and software by using internal and mobile carrier provided tools and equipment. You will; provide email and telephone support to both internal and external clients. Monitor and assist with client and internal Team chats. Utilize help desk software to keep an accurate account of tasks. Document steps taken and resolution for assigned tickets. Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting. Build and develop working relationships with clients. Communicate effectively with peers, management, and clients. Learn products and plans across all wireless carriers. Collect and enters orders for new or additional products or services. When the issue is beyond the representative’s knowledge, forward cases to the assigned specialist or other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Participate in regularly scheduled team and individual meetings. Surface ideas and challenges in an effort to further assist our team and client base. Perform other related duties as assigned.
The pay is anywhere between: $24-$26 an hour (40 hour week)