I typed 34 w.p.m.. Did the telephone 2-person practice scenarios with Jose and 3-person scenarios with David and Glenn. I worked on creating and leaving voicemail messages for callers who called in. At the end of the Day, I practiced message-taking skills by listening to the caller who left a message on an answering machine and wrote down the message for giving to the person to who the call was addressed to. I also received the accountability assignment that requires calling stores and then rating the customer service received.