Today we worked on this week’s lab which is about Remote Connectivity. I did my first pre-lab assignment by making a ticket in osTicket. Then I learned how to set up a Windows 10 Virtual Machine to prepare for the lab. I also worked on my SkillSoft courses in the downtime. I am very interested in the remote connectivity lab because using this technology seems to be central in a lot of tech support jobs and I hope to get familiarity with the different software options available.