Gainwell Technologies in West Sacramento has a listing for a full-time, on-site, entry-level, Call Center Representative. Pay starts at $32.7K/yr – $40.9K/yr.
Your role in our mission: Gainwell’s commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed. Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved. Adhere to the client’s SLAs and consistently meet production targets. Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes. Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
What we’re looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
If you are interested in applying, click the LINK here. Or to find out more about this company, click the link above.