Frontdoor, Inc. Has a Full-time, remote, entry-level job listing for a customer retention representative. Pay starts at $16/hr.
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seek to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Minimum Experience required: 3+ years of customer service experience and/or training required
Required Skills:
- Must have internet access with a minimum of 4.6Mbps upload/download speeds
- Customer service and conflict resolution skills
- Written and verbal communication skills, including influencing and persuading
- Knowledge of and ability to apply contractual terms and concepts
- Knowledge of policies and procedures
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Analytical skills
- Organizational and time management skills
This seems like an interesting job. If you are interested, click the link above, or to apply, click the LINK here.