Recology San Francisco, on-site, full-time, entry-level, Customer Service Representative.
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward. Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities.
ESSENTIAL RESPONSIBILITIES
- Answers telephone or greets customers at the counter.
- Provides information about collections, rates, billing, and account status promptly and correctly.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
- Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
- Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
- Handles special calls including escrow, bankruptcies, and delinquent accounts by telephone contact and monitoring delinquent accounts to the point of resolution, as appropriate.
Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
- Six months of related experience and/or training.
- Computer programs, including Microsoft Office suite of applications.
- High school diploma or GED required.
- Bachelor’s degree preferred.
For more information click the link above, or click the LINK here to apply.