Pinnacle Claims Management, Inc. has an opening for an entry-level, full-time, remote, call center representative. Compensation:$38,625.60- $47,271
Qualifications
- High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
- Experience in the healthcare industry with a health benefits company or a federal, or state benefit program is a plus.
- Knowledge of Health Benefits Exchange (HBEX), eligibility requirements, and the application and enrollment processes preferred.
- Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
- Demonstrated skills in time management and team building.
- Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
- Knowledge of government regulations, and federal, state, and local health benefit programs is preferred.
- Ability to retain and apply knowledge of the various operations of the organization, products, and services, to provide excellent customer service support.
- Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
- Ability to adapt to a constantly changing environment.
- Basic computer experience and keyboarding skills.
- Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
I put an extensive qualifications list so someone might get a really good idea of what they are looking at. You can also click the LINK above for more information about this company. to apply, click the LINK here.