Full-time, in-office, Customer Service. Pay is $25.00 per hour. Entry- Level.
National Blinds & Flooring, Inc. San Mateo ca.
Responsibilities
- Manage incoming/outgoing calls
- Schedule technicians
- Receive / process repairs and orders
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Have strong attention to detail and be highly organized
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to help our customers
Skills
- Strong phone contact handling skills and active listening
- Ability to adapt/respond to different types of customers and their needs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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