Job Summary:
- Customer Care Coordinators are primarily responsible for ensuring the company delivers a timely and efficient onboarding experience for new clients. Works in parallel and is cross-trained to help support the Customer Care Specialist in delivering the highest level of customer service possible. Develops rapport with existing customers while developing new client relationships. Supports clinics, sales representatives, and internal staff members in resolving problems and answering inquiries.
- Education –
- High School Diploma or equivalent
- Competencies/Skills –
- Bi-lingual in both English and Spanish
- Outstanding customer service skills
- Professional phone etiquette
- Superior written and oral communication skills
- Microsoft Office Suite and customer relationship management applications
- Detail oriented
- Excellent interpersonal skills
- Ability to use de-escalation techniques as needed
- Ability to be flexible and adaptable to change
- Exude a positive attitude while displaying a commitment and passion for patient care.
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