Today I picked up from yesterday when I had to leave early, and I emailed Carrie about a concrete suggestion to improve workflow for one of the tasks. I then continued with the usual start to my day by posting job listings to CTP’s skill center page. Next I worked on researching alumni profiles without …
Monthly Archives: February 2025
Bilingual Customer Service Representative (Full-Time, On-Site, San Jose)
Temco Logistics is a delivery and installation services company, extending their customers’ brands beyond the final mile. They are looking for someone to manage a high volume of calls, handle customer complaints and provide solutions and alternatives within a time limit, keep records of customer interactions, process customer accounts, discuss routes with delivery drivers, and …
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Customer Service Representative (Full-Time, On-Site, San Rafael)
Jeff Burgess and Associates are experts in video production, allowing their customers a source to acquire everything they need for a project from start to finish. They are looking for someone to manage emails, process orders, be a first point of contact for customer inquiries, provide information to customers, address and resolve customer issues, fulfill …
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What I Did Today
– Phonecalls— Warm/cold transfer— Hold— Phone scripts. I find the idea of these much less annoying than I used to.– Typing. A dismal 33wpm. 10 if I’m not actually staring at my hands lmao. Lol lmao. – Test was fun. Data entry isn’t terrible when you can listen to music. Proud of how much I’ve …
What I Did Today?
I did MonkeyType and then I answered the Phone calls form 3CX then I got Brian Bedoka – 2025 Core Training Portfolio Template and try to complete it before tomorrow then I got multiple test today.
What I Did Today
I learned phone customer service using 3CX I practiced roll playing employee / customer for BerkMart I completed my first Independent Challenge V2 I enjoyed the challenge and look forward to finding out my results
What i did today
today we went through a assignment called phone setup on 3cx we did a little activity roleplay. then we did a another assignment activity that we did a little challenge to fix stuff on google docs and sheets
What I did today
Today we setup 3CX phone app to practice our customer service skills. We learned how to use the phone app and what each button did on the app. We did mock phone calls to practice using the phone app. We did Independent challenges to test our ability in using Google Docs and Google Slides.
What I Did Today
Worked on the Independent Challenge V2 an Practiced answering phones with Peers
What I did today
Telephone etiquette and Independent Challenge