Crown Motors’ mission is to be the automotive home of drivers in Holland and across the West Michigan region. They are looking for someone to provide Windows technical support, including providing help for laptops, desktops, and peripherals. You will be expected to guide users over phone, email, or in person, perform installations of basic of …
Continue reading “Windows Help Desk Technician (Full-Time, On-Site, Redding)”
today in class we practiced receiving phone calls. this was a difficult class for me since my headset is undependable but I survived. tomorrow will be better!
Today, I began with a 15-minute typing exercise on MonkeyType. I then watched a presentation about phone etiquette in the office titled “When the Phone Rings.” After that, I worked on the Power of Wellness phone scripts, going through scenarios 1 to 5. Finally, I recorded greetings for the various voicemail options.
1 completed parts one and two of the Independent challenge I’m Continuing to work on part three
Today I was working on the challenge. There were three parts to the assignment. It was a good challenge and I learned some things. One part included a Sheets assignment.
I worked with the 3cx system, practicing some scripts, and recording some outgoing voicemail messages.
Today I did better on my typing, I got 61 WPM and 100% accuracy. I also got to work on my independent challenge, which I feel like after so many practices this one was the best. I got to practice scrpits on 3CX phone website, and I got to setup a proffesional voicemail.
I had a blast in PRO today. We got all of our phone lines set up with the 3Cx phone system. This was my 2nd time doing this class and it has been fun and interesting. It is nothing like the old switchboards of back in the day. Technology has made a difference in today’s …
Today I began with Monkey typing for about 15 to 20 minutes. I also began my Docs: Independent Challenge V1. We practiced customer service training in groups as well.
I did the independent challenge and mock phone calls with Fred, we did well. I created a voicemail message on C3X. All in all, it was a great day. I really want to complete this portion of the program on Thursday. I get to be recorded tomorrow for my portfolio.