Today, We practiced basic phone skills like answering and making calls with the customers. Following the script is very helpful but I realized I need more practice to make me more comfortable and make me sound natural.
Monthly Archives: June 2024
What I did today?
At the beginning of my day we started with the 15-minute typing. Then we talked about the independent challenge we did yesterday. All went well I have had little to no computer issues. We set up our phone system and worked on calling each other with a practice script. We worked on professional email and …
What I Did Today
Today we talked about the personal challenges that we did. We did phone customer scripts with the 3CX phone system, and we also did an exercise in turning informal written communication into formal communication.
What Did I Do Today?
Work on Google Docs, typing, and best of all things for the day 3CX communication training on operating and using the technology.
What I did today
Today we worked in groups of 2 to 3 people reading from a script to provide customer service. We used a program that has a phone database that we can conference call, put on hold, warm transfer, or cold transfer a customer. It was fun. we also worked on correcting Informal Emails to make them …
What I Did Today
Today we reviewed some of the independent challenge from last class, and then began working on logging into our phone system. We started on a lab that helped us to practice both the controls for the phone interface as well as using a customer support script. We practiced putting the customer on hold and using …
What I Did Today
I got to use the 3CX system. It wasn’t too hard(I hope) and I think I would like to practice more on it. I also worked on professional and informal emails. I hope I did okay. I’m not used to doing this kind of thing.
What I Did Today?
Today I learned how to use the chat – 3CX system. I found it quite easy as I was able to navigate through the system along with my partner. I also did an exercise involving checking/correcting emails.
What I Did Today
I started the day with my usual job postings; I was able to do 4 in 1 hour! Following that, I added some more resources to the Emergency Food and Grocery Project. Then I took on the Second Chance Research Project and the Social Media Research project, the latter of which is very challenging. I …
What I did Today
Today was my second day as an associate here at CTP. Today I did various tasks throughout my shift such as posting job listings, second chance research, and social media content. I started my shift by creating 3 job listings with the use of websites such as Linkedin and indeed to post the listings on …