ⓦⓗⓐⓣ ⓘ ⓓⓘⓓ ⓣⓞⓓⓐⓨ.

Watched a TED talk about the Customer Service bar being extremely low. Learned about the two radio stations WIFM/ WIFO (what’s in it for me/ others). Working with the PRO students is always interesting, we did a group exercise where we role-played to be workers that had to tell their clients NO! (Link to TED talk) https://youtu.be/yuuk3pStM24